Continuous Improvement

There’s no room for complacency at TIW. We truly believe our credibility and our clients’ profitability is at stake on every project, and treat our work accordingly. That’s why we’re always asking how we can improve to become more productive, cost-effective and competitive. Whether it’s digitizing our files, improving the design of our products or making additions to safety and quality plans, we’re continually improving every aspect of how we operate.

Meeting for Continuous Improvement

  • Click here to see how we accomplish this core value.
    • Review each project after completion to assess what went well and what we can improve on in all facets, from sales and contracts, design and engineering to production and field operations
    • Hold weekly meetings with management across all departments to facilitate regular communication regarding ongoing issues and project updates
    • Solicit regular feedback from clients regarding each project overall, as well as quality, safety and production issues
    • Streamline sales processes as required, to operate as productively and efficiently as possible
    • Digitize files for easy, secure access by TIW management and staff, whether they’re at the office or onsite to improve communication and efficiency
    • Constantly seek to improve our estimating software and procedures, streamline bid documents and improve our technology to ensure we’re as precise and as competitive as possible
    • Routinely review and negotiate purchase agreements with current vendors and suppliers (and release requests for proposals for new vendors and suppliers if required) to receive the best possible price
    • Continually analyze, review and measure standards and outcomes to maintain ISO certification

Culture

From welders to quality control staff, engineers and management, every one of us influences the future direction of our company. Building a positive culture that ensures employees feel engaged and inspired to do their best work takes years, and we work hard to maintain it.

  • Click here to see how we accomplish this core value.
    • Provide a safe, positive work environment
    • Communicate transparently about issues and concerns, from personnel to production, safety and others
    • Debate ideas for improvement based on merit, cost-effectiveness and potential to increase growth and productivity
    • Recognize our employees’ talents, achievements and contributions
    • Celebrate our successes as a team
    • Solve problems with team-oriented, collaborative approaches
    • Ensure all new employees align with our existing values and culture
    • Offer generous leave-of-absence benefits

Cost Effective Project Management

At TIW, we embed economical and cost-effective project management practices into our daily routine, since our survival as a company depends on saving our clients time and money. From monitoring and inspections to quality and safety plans, we use our proven expertise in project management to track every project down to the hour and every expense down to the last penny to be as efficient as possible with our clients’ budgets.

  • Click here to see how we accomplish this core value.
    • Use scheduling and cost-tracking software programs Primavera and our own proprietary forecasting software to ensure timelines and budgets align with commitments and client expectations
    • Assess each project on an individual basis and propose the most appropriate contract type and cost control measures
    • Re-evaluate design, engineering and fabrication processes for cost-effectiveness as required (e.g.: increasing the size of steel plates used to build our tanks to save on time and labour costs)
    • Hold weekly production meetings with all members of our management team to review issues that impact the production process on our ongoing projects (e.g.: changes in production plans, materials, schedules, budgets, etc.)
    • Maintain fluid scheduling and project timelines, so any changes are implemented immediately following consultation with client
    • Maintain relationships with a network of unions across the country employing certified, specialized and experienced trades people
    • Schedule the optimal amount of manpower and equipment over the duration of the project

Ethics and Integrity

Doing business with integrity is at the heart of who we are as a company. It means treating our employees and everyone we encounter with honesty and respect, and prioritizing our clients’ interests over our profit margins.

  • Click here to see how we accomplish this core value.
    • Honour our commitments to clients, subcontractors, stakeholders and others
    • Conduct contract negotiations in good faith, always keeping the client’s interest at top of mind
    • Solicit bids from subcontractors and disclose information in a courteous, fair, transparent and professional manner
    • Take ownership of any errors or omissions on our part and commit ourselves to rectifying them completely, to the client’s satisfaction
    • Refuse any special offers, favours or gifts from suppliers, customers or others that could be construed as a conflict of interest and undermine our ability to act objectively
    • Design with integrity - design to industry standards, best practices, never taking shortcuts or compromising on the safety of a structure.

Professionalism

Conducting ourselves professionally in the boardroom, with clients and onsite is a basic tenet of how we operate at TIW. From treating everyone we encounter with courtesy and respect to ensuring we’re on track with project timelines and budgets, we’re committed to demonstrating this critical trait.

  • Click here to see how we accomplish this core value.
    • Develop highly detailed project, quality and safety plans to ensure our timelines and budgets in the field match our stated commitments
    • Treat colleagues, clients, subcontractors, stakeholders and all others in a courteous and respectful manner
    • Approach all problems as “our problems”, and tackle them using a team-oriented approach in partnership with the client, from the shop to the field, onsite issues, and more
    • Maintain a safe, organized work area in the shop and onsite
    • Supply and use all necessary safety equipment at all times
    • Adhere to the highest standards of quality in terms of bid submission, contracts, design, engineering, fabrication and construction
    • Maintain relevant professional, quality and safety accreditations
    • Resolve any and all conflicts calmly and rationally, with the goal of finding a solution everyone is satisfied with

Quality

When you work with us, you’ll soon understand quality is more than a motto or even a policy at TIW – it’s a philosophy, a culture and a mindset. From our president to the welders on the shop floor and our staff in the field, every one of our people goes above and beyond contract stipulations to ensure our clients are satisfied.

  • Click here to see how we accomplish this core value.
    • Provide high-quality products and services with passion and enthusiasm
    • Employ in-house quality control staff to develop, document and implement quality control plans that establish clear, measurable quality standards for every project, regardless of size or dollar value
    • Meet and exceed our own benchmarks and clients’ expectations at every stage of a project, from sales and contracts to design, engineering, fabrication and field erection
    • Work collaboratively with clients’ quality control staff
    • Ensure all documentation and quality control plans are followed to the letter, on every project

Safety

Safety is our first and most important core value; it is built into everything we do.  It’s our goal to have an accident and injury free workplace and ensure everyone goes home safely at the end of the work day.

  • Click here to see how we accomplish this core value.
    • Develop and implement a safety plan for every job site
    • Train our workers on each piece of equipment used throughout the shop and in the field, and equip them with the most up to date Personal Protective Equipment (PPE) to protect their personal safety on the job
    • Ensure workers obtain and maintain all certifications required to perform the job safely
    • Ensure all workers understand and exercise their right to stop work at any time due to unsafe conditions
    • Hold regular safety meetings to ensure all employees are up-to-date on current issues and dangers (regular meetings on the shop floor and in the field)
    • Follow all government rules and regulations concerning the safety of workers